Official KGM Dealer and MG Authorised Service/Parts for Kent and South East
Sales Showroom
Lion Business Park
Dering Way
Gravesend
Kent
DA12 2DN
01474 358712
sales@applemg.co.uk
Opening Hours
Mon -
Saturday 9.00am -
Sunday Closed
Service Centre
Camer Park Road
Meopham
Kent
DA13 0AL
01474 813060
service@applemg.co.uk
Opening Hours
Mon -
Saturday 8.30am -
Sunday Closed
Parts
Lion Business Park
Dering Way
Gravesend
Kent
DA12 2DN
01474 361277
mgparts@applemg.co.uk
Opening Hours
Mon -
Saturday Closed
Sunday Closed
Apple KGM/MG | Car Sales & Servicing | Kent
Terms and Conditions of Sale and Service
GENERAL
These Terms and Conditions apply to all sales of new and used motor vehicles, parts, and accessories, and to all servicing and repair work carried out by Apple KGM (“the Company”) for the customer (“the Buyer” or “Customer”).
By placing an order, purchasing a vehicle, or instructing us to undertake servicing or repairs, you agree to these Terms and Conditions.
ORDERS AND DEPOSITS (VEHICLE SALES)
A deposit is required to secure a vehicle. The required amount will be confirmed at the point of sale.
Deposits are non-
The order becomes binding when both parties sign the order form or written confirmation is provided.
PRICE AND PAYMENT
All prices include VAT unless otherwise stated.
The Buyer agrees to pay the full balance before delivery or collection of the vehicle, or before release of the vehicle following servicing or repairs.
Payment methods accepted: bank transfer, debit card, credit card (subject to processing fee where applicable), or approved finance agreement.
The Company reserves the right to adjust prices to reflect any changes in VAT or other applicable taxes or duties.
FINANCE
Finance is offered subject to status and approval by the relevant finance provider.
All finance terms are provided separately by the finance provider and the Buyer is advised to read and understand these fully before entering any agreement.
PART EXCHANGE
If a part exchange vehicle is included in the transaction, its value will be agreed at the time of order.
The part exchange vehicle must be the property of the Buyer and free of any third-
The part exchange vehicle must be delivered in the same condition as at appraisal. The Company reserves the right to adjust the part exchange value if the condition differs materially or if any obvious fault is subsequently identified that was not disclosed at the time of appraisal.
If such an undisclosed fault results in additional repair or rectification costs, the Buyer may be liable to reimburse the Company for those reasonable costs.
The Company reserves the right to refuse part exchange where there is an unresolved issue regarding ownership, condition, or undeclared faults.
VEHICLE DESCRIPTION AND CONDITION
The Company takes reasonable care to ensure that all descriptions and specifications of vehicles are accurate.
Buyers should satisfy themselves as to the suitability and condition of any vehicle before completing the purchase.
Used vehicles may display signs of wear and tear consistent with age and mileage.
WARRANTY (VEHICLE SALES)
New vehicles are supplied with the manufacturer’s warranty.
Used vehicles are supplied with the warranty period stated at the time of sale or as otherwise agreed.
Warranty terms are provided separately and do not affect the Buyer’s statutory rights.
SERVICING AND REPAIRS
The Company will provide estimates for all servicing and repair work upon request. Estimates are valid for 30 days unless otherwise stated.
All work is carried out with reasonable care and skill in accordance with industry standards.
The Company will make reasonable efforts to complete servicing and repairs within estimated timeframes, but shall not be liable for delays caused by factors beyond its control.
Any additional work required, not included in the original estimate, will only be undertaken with the Customer’s prior approval.
LIABILITY
The Company will not be liable for any indirect, incidental, or consequential loss or damage arising out of or in connection with any defect or fault in a vehicle or in any servicing or repair work, including (but not limited to): cost of recovery, loss of earnings, vehicle hire costs, travel expenses, business interruption, or inconvenience.
The Company’s total liability in respect of any claim will not exceed the value of the vehicle sold or the cost of the servicing or repair work performed.
The Company’s liability for defects is limited to rectification of the defect in accordance with applicable warranty terms or industry standards.
The Company will not be liable for any fault, malfunction, or damage caused by the installation, use, or incompatibility of non-
The Company does not guarantee the compatibility of any customer-
Nothing in this clause excludes liability for death or personal injury caused by the Company’s negligence or any other liability which cannot legally be excluded.
DELIVERY AND COLLECTION (VEHICLE SALES)
The Company will provide an estimated date for delivery or collection at the time of order.
The Company will not be liable for delays caused by factors beyond its control.
If the Buyer fails to collect the vehicle within 7 days of being notified it is ready, the Company may charge reasonable storage fees.
OWNERSHIP AND RISK
Ownership of a vehicle remains with the Company until full payment has been received.
Risk passes to the Buyer upon collection or delivery of the vehicle or on release of a vehicle following servicing or repair.
CANCELLATION
Once an order has been placed and accepted, cancellation by the Buyer may result in forfeiture of the deposit and recovery of reasonable costs incurred by the Company.
Vehicles ordered to customer specification or factory build are non-
The Company reserves the right to cancel an order and refund any deposit paid if the vehicle becomes unavailable due to circumstances beyond its control (for example, if the vehicle is damaged, withdrawn from sale, discontinued by the manufacturer, or already sold through error). In such cases, the Company's liability is limited to the return of any deposit received; no further compensation will be payable.
STATUTORY RIGHTS
Nothing in these Terms and Conditions affects your statutory rights under the Consumer Rights Act 2015 or any other applicable law.
PARTS RETURNS
Special order parts and electrical parts are non-
A special order part is defined as any part ordered specifically to fulfil a customer request or a non-
Electrical parts include, but are not limited to: control units, sensors, wiring looms, lighting units, electronic components, and batteries.
Other parts may only be returned at the Company’s discretion and must be unused, in original packaging, and accompanied by proof of purchase.
A handling charge may apply to any returned parts accepted at the Company’s discretion.
VEHICLES LEFT ON SITE
Vehicles left on the Company’s premises (including service yards, workshop areas, parking areas, or sales forecourts) are left entirely at the owner’s risk.
The Company does not accept responsibility for loss of or damage to any vehicle or its contents caused by third parties, including other customers or visitors to the premises.
Customers are advised to remove all valuables from vehicles when leaving them on site.
Vehicles not collected promptly following completion of service or repair work may be subject to a storage charge of £20 plus VAT per day, starting from 5 working days after the Customer has been notified that the vehicle is ready for collection.
COURTESY CARS
Courtesy cars are provided at the Company's discretion and subject to availability.
Courtesy cars must be returned promptly and in the condition in which they were supplied.
The Company reserves the right to charge a fee of £20 plus VAT per day for any courtesy car not returned within 1 working day of the Customer being notified that their own vehicle is ready for collection, unless otherwise agreed in writing.
The Customer remains responsible for any fines, penalties, fuel, or damage incurred while the courtesy car is in their possession.
RIGHT TO REFUSE SERVICE
The Company reserves the right to refuse to deal with any customer who behaves in an abusive, threatening, or otherwise unacceptable manner towards its staff, whether in person, by telephone, in writing, or online.
This right is exercised to protect the wellbeing, safety, and dignity of our staff and to maintain a safe working environment.
In such cases, the Company may cancel any outstanding orders or service bookings, refund any applicable deposits paid, and decline to provide further services or goods to the individual concerned.
GOVERNING LAW
These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of England and Wales.
Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales
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